Use a food-grade mineral oil. A new cutting board should be conditioned with 2-3 coats before using it.
Yes. The oil provided with your board is ideal for keeping your board hydrated, and is 100% food safe, gluten-free, and vegan.
No. Our glue is 100% vegan, without any hide or animal protein.
It depends on frequency of use. If water no longer beads on the surface of the board, it may be time to re-apply oil.
Using a dishwasher is not recommended. The prolonged exposure to heat may shorten the lifespan of the board.
Stella Falone is the combination of two first names. They refer to two female employees of the Crelicam ebony mill in Yaoundé, Cameroon, which supplies and processes the West African ebony used for the cutting boards. Crelicam also supplies ebony fingerboards and other parts for musical instruments. The Stella Falone brand of kitchenware products was created with the vision of helping Crelicam employees produce greater economic value around this tonewood.
The West African ebony (Diospyros crassiflora Hiern) used for these cutting boards is legally and ethically sourced in Cameroon. Your purchase of Stella Falone kitchenware products supports responsible ebony harvesting and replanting practices. We are committed to providing customers with quality wood products, respecting the environment, and improving the livelihood of Cameroonians. By diversifying our ebony product offerings, we are able create more value from each ebony tree, reduce waste, and help Cameroonians produce a more sustainable economy around Crelicam ebony.
Currently they are produced in El Cajon, California, on the campus of guitar manufacturer Taylor Guitars, which co-owns the Crelicam mill with Madinter, a Spanish wood supplier.
African sapele is commonly used, along with other woods that feature similar color and density. This can vary based on availability, with the goal of recycling unused wood from the guitar-making process.
This is simply the natural pigment from ebony wood coming off the untreated surface. This natural residue is completely non-toxic and food-safe, and the pigment transfer will diminish over time. The oil provided with your board is food-safe, but it will pick up a small amount of the pigment in the ebony wood during conditioning. So will water, and so will soap. Again, do not be concerned and remember that untreated ebony, like the wood used in your cutting board, has been safely used in food-related products for hundreds of years — tools like salad tongs, spatulas and chopsticks. Precious little of the pigment ends up on food, and any that does is not harmful. It’s just as safe as the red in a tomato or the brown in chocolate.
All orders are shipped within 24-48 business hours of receiving your order.
Overnight orders received before 12:00 noon PST on a business day will ship the same day. Overnight orders received after 12:00 noon PST, or on a non-business day will ship the next business day.
All orders are processed and shipped within 1 - 2 business days (Monday through Friday, 8:30am to 4:30pm PST) of receiving your order.
FREE Standard Shipping: Arrives in 4 to 6 business days depending on location (1 business day of order processing + 3 - 5 for shipping)
We offer optional, expedited door-to-door shipping anywhere in the U.S. with the following methods:
2-day Shipping: Arrives in 2 business days (includes order processing if received before 12pm PST) — $25 for shipments.
Next-Day Shipping: Arrives in 1 business day (includes order processing if received before 12pm PST) — $35 for shipments.
We do ship to the U.S. Territories, PO Boxes, and Military APO/FPO addressed, but please allow additional time for shipments as well. At the moment, we only offer Standard shipping options to these locations, and the shipments can range anywhere between 5-10 business days depending on your location.
We offer a one-year warranty that guarantees against defects in workmanship and material. The following is not covered under this warranty:
- Damage from neglect
- Accidental or intentional damage
- Damage from washing the board in a dishwasher
- Normal wear and tearMisuse of product
- Unauthorized repair
- Exposure to extremes in temperature and humidity
- Alteration or abuse of the product
Repairs or replacement under this limited warranty will be made through Stella Falone. Contact the Customer Service Department at Stella Falone, 1980 Gillespie Way, El Cajon, CA 92020 or email firstname.lastname@example.org. Factory obligation under this warranty is limited, at the option of Stella Falone, to repair or replacement of the product (or one of equal type and quality if the product is no longer available) within 90 days after receipt. This warranty gives certain legal rights, and there may be other rights that vary from state to state.
We support your Stella Falone purchase with a 120-day money-back guarantee from the date you ordered your product(s).
If your item qualifies for a return, you will need to provide a receipt, an order number, or some proof of purchase. After 120 days from the date of your order, your item(s) will no longer be eligible for a refund or exchange.
To be eligible for a return, your item must be new, unused and unoiled. The cutting board mat must also be included with your returned item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you haven’t received a refund after 30 days of your refund notification, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.